DELIVERY & RE-PACKING POLICIES

Delivery Days

Daily except for Tuesdays and Sundays, between 2.30pm - 8.30pm.

(Turnaround time: 3-5 operational days upon ordering)

Delivery Policy

Customers with units to walk-up apartments (more than 2 flights of stairs) without direct access to lifts, will have the option (via phone call / WhatsApp prior to delivery date) to either pick-up the order at the building lobby / carpark or pay an additional $5 for heavy / bulky items that have to be carried upstairs (depending on weight or volume of bulky item).

For customers who opt to have their items left at / near their unit with no one home to receive the package, a photograph of the bags deposited at their requested locations will be provided via WhatsApp. Little Heroes is not liable for missing or damaged items should this option be exercised.

Customers who are home to receive the delivery bags will first check the items to ensure all items are in order without missing or damaged items. Upon receiving of goods, all goods are deemed to have been delivered in good and satisfactory condition.

Should the customer not be home to receive the delivery as scheduled, a re-delivery fee of $8 applies ($8.50 for Sentosa / Changi). This is exempted for orders requested to be placed at the doorstep.

All deliveries require a 3-5 operational day turnaround, and orders should be placed via WhatsApp.

Pet owners are advised to monitor and place an order for food supplies ahead of quantity running low.

Delivery Fees (members, please refer to your membership section for your discounted rates):


1. West: $3.50, minimum order $40
(Bukit Batok, Clementi, Ghim Moh, Holland Road up to Jelita, Teban Gardens, Toh Tuck, Toh Yi, and areas within 1km of these areas)

2. North-west: $4.50, minimum order $45
(Bukit Panjang, Choa Chu Kang, and areas within 1km of these areas)

3. Central: $5.50, minimum order $55
(Bishan, Redhill, River Valley, Tiong Bahru, Toa Payoh, Queenstown, Orchard Road and other CBD areas - ERP charges are applicable if any, and delivery is scheduled based on customer’s requested timing)


4. North & East: $6.50, minimum order $60
(Ang Mo Kio, Bedok, Eunos, Hougang, Paya Lebar, Punggol, Seletar, Sembawang, Seng Kang, Serangoon, Woodlands, Yio Chu Kang, Yishun)

Others:

Pasir Ris / Changi: $8.00, minimum order $65
Sentosa: $8.50, mininum order $80

Same Day Urgent Delivery (where possible): +$1.50 for West area, + $2.50 for all other areas

Fall-below Amounts (Below Min. Order): +$4.50 (West & Central areas), +$5.50 (other areas)

Customers are advised to place orders for food supplies prior to low quantities to avoid depletion of supplies for feeding of pets.

Re-packing Policy

To ensure no contamination of food handled during re-packing (with the exception of certain items) Little Heroes does not otherwise re-pack foods, but will provide zip-lock bags for pet food above 10kg / 22lbs upon request.

 

This is to ensure 1) food safety and hygiene, and 2) no voiding of warranty with the original distributor should there be any manufacturing / packing defects on part of the distributor / factory at source.